Frequently Asked Question

General Tips for downloading PDF resource

• When you order documents, you'll get either one or two purchase receipts depending on what you ordered.
  • If your order only had free documents, you'll get one receipt in an email entitled "Your Documents from Sally K. Norton". Click the links inside that email (name of each document) to start downloading.
  • If you paid for some documents, you'll get two receipts - one from Sally as you would for free documents, and then a second one from PayPal (which we use as a payment gateway) that has a transaction number. You do not need a PayPal account; PayPal will let you use a credit card without creating an account.
• If you didn't immediately get the purchase receipt from Sally (it should arrive with moments of placing your order) look for it in your "Junk" or "Spam" folder. Depending on your email setup, an email with links in it may look suspicious to your email provider or program. The email title will be "Your Documents from Sally K. Norton"
• If you still don't see the purchase receipt, get in touch with us right away. You can email "help" at sallyknorton.com, or you can use the website contact form to reach one of Sally's website helpers. The documents are generally too big to send directly by email, but we have some other electronic delivery approaches if the purchase receipt just isn't working for you.
• What happens when you click a document link in the purchase receipt? When you click the name of the document in the purchase receipt that gets emailed to you after your order, your web browser will open and start downloading the document. Look for the document in the place that your browser puts downloads (maybe a folder called "Downloads"). It will sometimes do that without asking you so it may seem as if nothing happened. Check the browser's download list.
• To open a downloaded document, you should just be able to click it in the browser download list. You may want to save it in a different place or add it to an e-Reader app like Kindle or Nook (see below for instructions for an iPhone/iPad). If you're having trouble getting access to the document on your particular device, you can email "help" at sallyknorton.com, or you can use the website contact form to reach one of Sally's website helpers.